◆ Live Example — this is what the touch point engine drafts every quarter
In action · Touch Point Engine

Every household. Every quarter.
A personal note you actually wrote.

Not a newsletter. Not a mass email. A handful of lines, specific to what's happening in their life right now, drafted in your voice. You read, tweak, sign. Send.

◆ Ditch the old way
Replaces the newsletter nobody reads
Built with Claude Installed in your firm Runs weekly

Four drafts waiting Monday morning.

All from the same advisor. All specific. All approvable in under 60 seconds each.

To: The Hollanders
Q2 · Draft 1 of 147

Margaret, Bill —

Thinking about the two of you this week. I know Lily graduated last month — congratulations. College savings conversations look different once the kid's actually in it instead of being theoretical.

When we meet in July, let's walk through the 529 draw-down plan. I'd also like to revisit the Roth strategy — your income looks different now that Bill's scaled back at the firm, and the conversion window we talked about last year opens wider.

No action needed from you. Just wanted you to know I'm paying attention.

— Jennifer

◆ TriggerDaughter's graduation flagged in CRM + spouse's part-time transition in last review
To: Tom Chen
Q2 · Draft 2 of 147

Tom —

Happy April. I saw the Cubs opener got rained out again — we'll get you to a game sometime this summer that doesn't involve a poncho.

Two quick things: your RMD deadline this year is December 15, and the numbers pencil out to about $41K. No rush — I'll walk you through the tax election in our September review.

Also, I noticed your sister listed the house in Naperville. If she's looking for a second opinion on anything, my line's open.

— David

◆ TriggerUpcoming RMD (Dec) + family member property listing flagged in recent call notes
To: The Velazquez Family
Q2 · Draft 3 of 147

Maria, Luis —

Quick update. The portfolio handled the Q1 drawdown about the way we'd modeled — down 4%, recovered by end of March. Nothing to do. The allocation's holding up exactly as designed.

More importantly: Luis mentioned last meeting you were thinking about finally doing the trip to Spain with your mom. If that's still on for this summer, let me know and I'll pre-move the travel spending to your cash tier so you're not watching market moves from the Costa del Sol.

— Jennifer

◆ TriggerPortfolio performance against IPS model + travel plans mentioned in Mar 14 meeting transcript
To: Robert Okonkwo
Q2 · Draft 4 of 147

Robert —

Congratulations on the board seat. I saw the announcement — that's a serious firm and they're lucky to have you.

One housekeeping note: the seat probably comes with an equity grant and possibly D&O implications. When you get the paperwork, send it my way before you sign anything. I'd like to look at it alongside your existing concentration profile.

Otherwise, no action needed. Just wanted you to know I saw it and I'm proud of you.

— Marcus

◆ TriggerLinkedIn announcement scraped by the workflow + flagged as planning event

This is what 147 households looks like. You read each one in 60 seconds, tweak 3–4 words where it matters, hit send. Total time: under two hours, once a quarter.

How the drafts get written.

Four signals in. A note in your voice out. Every quarter, automatically.

01 · Listen

The workflow watches every household

CRM notes, meeting transcripts, LinkedIn feed, inbound email, custodian events. Every signal captured, tagged, timestamped.

02 · Surface

Picks the one thing to lead with

For each household, the most recent meaningful event. A kid's graduation, a job change, a portfolio moment, a birthday worth noting.

03 · Draft

Writes in your voice

Your past notes and emails train the voice model. The draft reads like you wrote it — because the workflow learned from the ones you did.

04 · Queue

Waits for you Monday

All 147 drafts sit in a single review view. Approve · tweak · skip. Send batch or one-by-one. Your call, every time.

Why clients feel seen again.

It's not the touch. It's the specificity.

 Quarterly newsletter approachQuiet Machines
What goes out A generic quarterly commentary mass-emailed to every household. Same note. Zero signal. One personal note per household, specific to what's happening in their life right now. Zero overlap between households.
Open & reply rate ~20% open. ~1% reply. The rest archive without reading. ~70% open (personal subject line). ~15% reply. Every reply is a conversation worth having.
Your time You skip it entirely or you spend 20 hours a quarter trying and fail to keep up past the first 30 households. Under two hours a quarter for 150 households. Drafts are already written. You're the editor, not the author.
Retention effect Clients leave because "we never hear from them." You never find out that was why. Clients stay because they feel known. The $25K engagement pays itself back by preventing two attrition events per year.
Compliance The newsletter gets reviewed once per quarter. The individual outreach you wish you did never passes review because it doesn't exist. Every draft runs through the Compliance Reviewer before it hits your queue. Auto-approved on standard patterns, flagged on edges.
What it scales into You cap your book at the number of clients you can personally remember. Growth stops being a choice. Your book grows past the cap. The workflow remembers what you don't have time to.
◆ Why this matters

The note that takes you 60 seconds is the reason they stay 20 years.

Every advisor means to write these notes. The week gets away. We put the draft on your desk so the meaning-to-do becomes the doing.

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